Application for Goods and Services

  1. 1. Type of dispute
  2. 2. What did you buy?
  3. 3. When did you buy it?
  4. 4. About the issue
  5. 5. Who did you buy it from?
  6. 6. Orders
  7. 7. What is the amount of your claim?
  8. 8. Your details
  9. 9. Assistance
  10. 10. Interim injunction
  11. 11. Fee estimate
  12. 12. Review

Type of dispute

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Fields marked with an * are required

Need help?

Within Australia

Contact us on 1300 018 228, Monday to Friday 9am to 4.30pm

International callers
Contact us on +61 386 851 462

Translating and interpreting service
To have the form translated into your language, call 131 450

Koori support
Call or text our Koori Helpline on 0417 516 335, Monday to Friday from 8:30am to 4:30pm

Family violence support
Contact our family violence support worker on 03 9628 9856, Monday to Friday from 8:30am to 4:30pm

Disability support
Our Disability Liaison Officers can support you to access VCAT services and venues. They can also help you to arrange AUSLAN interpreter or captioning services
Please contact Disability Liaison Officer at vcat.disability.access@vcat.vic.gov.au or call 1300 018 228 and request a Disability Liaison Officer



  • disputes about goods that you bought or sold
  • this includes animals
  • disputes about services in trade or commerce that you have paid for or supplied
  • loans
  • goods and services supplied together, for example supplying and installing windows
  • commercial leasing agreements.

Yes, you can still try to resolve the dispute yourselves.